Product updates

Review all new CustomerHub features, enhancements, and maintenance updates.

July 5, 2022

Next-level Memberships (and bundles too)

This update significantly enhances the functionality of memberships & bundles.

All-access memberships
new feature

Memberships & bundles include a new 'all access' option . More info

Membership layout
new feature

Memberships and bundles now include a dedicated end user layout that includes search functionality and a listing of all included content. More info

General membership improvements
enhancement

We have greatly enhanced membership and bundle products to make improve both the admin and end user experience:

  • Progress tracking for memberships and bundles now includes data from all products and pages included in the membership or bundle
  • Products can now be included in multiple memberships or bundles
  • Products that are included in a membership or bundle now have an option to be listed individually in the product library
  • The 'Pages' tab for memberships and bundles has been renamed to 'Content' and will now display products as well as pages included
  • Memberships and bundles now have a 'Color' settings that can be used to further differentiate them from other products
  • Added 'Color' as a new admin setting for memberships and bundles which will serve as the badge color on the product library
  • Products included in a membership or bundle will now display the badge color of the corresponding membership when they're listed separately in the product library
  • Memberships and bundles have been differentiated in the 'Add Product' flow so it is clear that they are different than standard products
  • Re-designed the administrator interface for memberships to allow pages and products to be organized and ordered in reference to each other
  • A new filter has been added in the admin product listing to allow filtering of memberships and bundles
Motivate theme enhancements
enhancement

The following improvements simplify and streamline the process getting new users access to their content in CustomerHub:

  • Added the ability to manually resend a new user invite email
  • Updated the language in both the new user invite and product access emails to be more generally applicable and clear
  • Updated the email logo default dimensions to ensure appropriate logo sizing in emails
  • Implemented a variety of measures to further improve email deliverability rates

April 7, 2022

Page builder & email invite enhancements

This update includes items to improve the page builder experience and make it easier for new users to access your content.

Page builder updates
enhancement

The following items improve the page builder editing experience:

  • Added a checkbox option to buttons that allows you to specify whether the URL opens in a new tab or in the existing one
  • Re-organized the text editor toolbar options and made the toolbar 'sticky' (when scrolling down) to improve the editing experience
  • Added status indicators to the multimedia uploader so you can see where items are at in the process of being uploaded and encoded
Email invite enhancements
enhancement

The following improvements simplify and streamline the process getting new users access to their content in CustomerHub:

  • Added the ability to manually resend a new user invite email
  • Updated the language in both the new user invite and product access emails to be more generally applicable and clear
  • Updated the email logo default dimensions to ensure appropriate logo sizing in emails
  • Implemented a variety of measures to further improve email deliverability rates
General maintenance
maintenance
  • Added validation messaging to the password creation process for end users so it's clear what the requirements are
  • Miscellaneous bug fixes and improvements to improve overall application stability, security, and performance

February 21, 2022

Zapier connector

This update includes our new Zapier connector and general maintenance.

Zapier connector
new feature

Experience virtually unlimited integration for your online courses, membership sites, and more with our new Zapier connector. More info

Download component
enhancement

The page editor file component now allows for downloads of all file types (video, audio, etc) and has been renamed 'download'.

General maintenance
maintenance
  • Fixed an issue preventing product card images from displaying on the user site in certain cases
  • Fixed an issue that prevented password creation email links from working correctly when when multiple new user invitations are sent
  • Miscellaneous bug fixes and improvements to improve overall application stability, security, and performance

December 10, 2021

General update

This update includes small enhancements and general maintenance items.

Keap connector improvements
enhancement

Enhanced Keap connector logic to reduce errors, improve stability, and ensure higher reliability and performance.

Rename sections
enhancement

You can now rename product sections after they have been created. More info

Bug fixes & general maintenance
maintenance
  • Fixed an issue that was preventing images, audio, and file components to not render correctly while in the page builder
  • Fixed an issue that was preventing changes to a product permalink from correctly updating for pages inside of sections
  • Added a check on product access email links to prompt new users to set their password if they haven't done so already
  • Fixed an issue that was causing auto-login email links to fail in instances where multiple access emails were sent
  • Fixed an issue that was causing video styles to break in cases where an apostrophe was in the video name
  • Updated video processing library to latest version to reduce upload, playback, and streaming issues
  • Updated the page builder button component to allow searching when the file link type is selected
  • Miscellaneous bug fixes and improvements to improve overall application stability, security, and performance

September 30, 2021

ActiveCampaign connector + user access improvements

This update includes our new ActiveCampaign connector and general maintenance.

ActiveCampaign connector
new feature

Now you can seamlessly sync your data, automate your end-to-end workflow, and track user engagement with ActiveCampaign. More info

User access improvements
enhancement

The following improvements make it significantly easier for your users to access your CustomerHub products and simplify the process of communicating with both new and existing user cohorts. More info

  • Added an application setting to turn off the generic 'account login instructions' email for new users if desired
  • Added product-specific access notification emails for both new and existing users, including an 'auto-login' link for existing users
  • Added a new product setting to disable product-specific access notification emails if desired
  • Added an email-specific logo to the branding center to improve branding and increase end user recognition
General maintenance
maintenance
  • Miscellaneous bug fixes and improvements to improve overall application stability, security, and performance

September 1, 2021

Duplicate content + page builder improvements

This update includes content duplication, page builder improvements, and general maintenance items.

Duplicate content
new feature

Save valuable time by easily duplicating your existing products, pages, page templates, and navigation links with a couple clicks. More info

Page builder improvements
enhancement
  • Added a visual editing option for top/right/bottom/left spacing (padding/margin) for all content blocks
  • Updated all content block spacing (padding/margin) defaults to better align with most common use cases
  • Fixed an issue preventing divider content blocks from displaying correctly in the page builder view
  • Various page builder UI enhancements to improve usability and design consistency
Bug fixes & general maintenance
maintenance
  • Fixed a bug that was causing various issues when a media block (video, audio, or image) was added to the same page more than once
  • Fixed an issue that was preventing the 'User Created' activity automation trigger from correctly posting to connected applications
  • Various other usability, design, and stability improvements

August 12, 2021

Activity tracking + a whole lot more

This game-changing update includes powerful new features as well as some enhancements and general maintenance items.

Activity tracking
new feature

Get eagle-eye visibility into how your users are engaging with your site and content including detailed tracking and reporting on logins, videos watched, audios played, files downloaded, pages completed, products completed, and other key behaviors. More info

User engagement status
new feature

Automatically segment your users by engagement status (Active/Inactive) using a custom user engagement threshold. More info

Multimedia library
new feature

Easily search, filter, and manage all of your multimedia in one place. More info

Admin dashboard update
enhancement

Monitor critical data to help you increase user engagement and grow your knowledge business with our updated Admin dashboard.

Activity automation (Keap connector)
enhancement

Automatically send API posts to your Keap application when specified user activities occur so you can trigger advanced automation using API goals in Keap's campaign builder. More info

Motivate theme update
enhancement
  • Added new 'Header text' option to colors tab
  • Updated and improved the design of the product menu toggle button (mobile view only)
  • Removed 'Next' button in action bar once all pages have been completed by the user (only applies if progress tracking is 'on')
  • Made improvements to site title design to better accommodate long site names in mobile view
  • Fixed an issue preventing the addition of custom javascript in the Motivate theme
  • Fixed an issue that was causing CSS overrides to be removed in some cases after publishing the Motivate theme
Bug fixes & general maintenance
maintenance
  • Updated the main Admin navigation; added "Multimedia Library" and moved "Navigation" to the Settings menu
  • Various other maintenance and stability improvements

June 27, 2021

Dashboard + launch wizard

This update includes v1 of the new admin dashboard, our new getting started experience, and more.

Admin dashboard v1
new feature

Get a high-level overview of your CustomerHub app with a new admin dashboard that includes widgets for several key metrics. More info

User login tracking
new feature

Find out which users are accessing with your site with new login tracking on the admin dashboard, user list, and user record. More info

Getting started launch wizard
new feature

Launch your CustomerHub site faster and easier than ever with our all-new Getting Started widget to guide you every step of the way. More info

Usability improvements
maintenance
  • We added 'Help me with this page' provide easier access to page-specific help articles and chat support
  • We tidied up the brand center including usability and visual design enhancements

May 28, 2021

Classic migration tool + bug fixes

This update includes the ability to migrate multimedia files from CustomerHub Classic, user invite email improvements, and a handful of bug fixes.

Multimedia migration (Classic)
new feature

Classic CustomerHub users now have the ability to migrate all of their video, audio, images, and other multimedia files to the new platform. More info

User email invite improvements
enhancement

We added support email field to the Application Settings and updated the email subject line and body text to increase end user consumption.

Bug fixes
maintenance
  • Completed pages will no longer show a completed checkmark in the product menu after progress tracking is turned off (Motivate theme)
  • File download security was improved to more effectively prevent download links from being shared outside CustomerHub
  • Fixed an issue preventing page columns from displaying in the correct order in some cases

March 13, 2021

Motivate theme improvements

This update includes small enhancements to the Motivate theme editing and end user experiences.

Easier theme editing
enhancement

Color and font tabs have been tidied up, and field descriptions were added so it's more clear how to edit specific theme elements.

Sticky progress bar
enhancement

When progress tracking is enabled, the page completion bar is now 'sticky' (always present) so users always see actions while consuming content.

Bug fixes
maintenance

Miscellaneous bug fixes and usability improvements to improve overall application stability, security, and performance.

March 4, 2021

Lots of new features + end of free beta

This update concludes the free beta period for CustomerHub Next and adds several exciting new features, product enhancements, and a variety of maintenance.

Team collaboration
new feature

Invite team members and certified partners to your application with a few clicks so you can collaborate for even better results. Learn more

Custom page templates
new feature

Create and custom page layouts to achieve the perfect design and save valuable time as you build your digital products. Learn more

User merge fields
new feature

Engage your users more powerfully with personalized merge fields in your pages and content. Learn more

App toggle
new feature

Easily toggle between each of your CustomerHub instances to save valuable time while administering multiple applications.

Page draft mode
enhancement

Eliminate disruption to your users by composing your pages in draft mode until you've achieved the perfect design.

Enhanced course organization
enhancement

Add sections to your courses and other lengthy products to condense the product menu and deliver a better user experience. Learn more

Upgrade your application
miscellaneous

With the conclusion of our free beta period, you can now add a payment method to continue using the software after your free trial.

Bug fixes
maintenance

Miscellaneous bug fixes and usability improvements to improve overall application stability, security, and performance.

February 1, 2021

Maintenance update

This update includes a variety of general fixes to improve overall usability and reliability.

Bug fixes
maintenance
  • File download block title and description were not updating immediately
  • Keap connector was not correctly syncing basic user data (name and email)
  • User site pages were not were not loading correctly until during encoding of on-page videos
  • Button links were not working for users when linking to a product or external URL
  • Buttons were not displaying correct style in builder
  • Adding new pages to a product was causing page order to get mixed up in some cases

December 21, 2020

Free beta

This update marks the beginning of the free beta period for the new platform, CustomerHub Next.

Customizable site navigation
new feature

Increase user engagement by presenting a custom site navigation tailored to each individual user. Learn more

Get started
enhancement

Get started with CustomerHub easier than ever with our fresh new get started page design. Learn more

Page builder enhancements
enhancement

Implemented a variety of usability improvements to make the page builder more intuitive and performant. Learn more

Bug fixes
maintenance

Miscellaneous bug fixes and usability improvements to improve overall application stability, security, and performance

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