From first setup to first sale, talk to people who’ve done this before
👉 Talk to support | See how we onboard you
Short answer (Snippet)
Creators need fast, human help. Look for platforms with replies the same business day, clear guides, live screen-share help, and help moving from another platform. Solid support prevents delays during launch and gets fixes in place when sales are on the line.
What reliable support looks like
Great support is more than a chat box. At CustomerHub, we promise clear, useful help:
- First response: usually under two business hours
- Live chat: 9 AM–9 PM, Monday–Saturday
- How to reach us: email, live chat, and screen-share when needed
- Priority during launch weeks: faster replies while you’re going live
- Straight talk: No bots for critical issues—real people who understand courses
Getting set up: from zero to first sale
Launching a course can feel like a lot. We guide you with clear steps:
- A setup checklist so nothing is missed
- Help connecting your payment gateway
- A simple lesson release schedule
- Tips on pricing, bundles, and coupons
- A checkout review to avoid last-minute issues
✅ You get a tool—and a team—to help you start right.
Help moving from other platforms
On Kajabi, Thinkific, or Teachable today? We’ll help you move lessons, student accounts, and offers with as little downtime as possible, ensuring students maintain uninterrupted access.
- Content transfer: videos, PDFs, modules
- Audience import: accounts, subscriptions, history
- Offer setup: coupons, bundles, membership tiers
- A planning call to plan the whole process
The help centre is available anytime
Not every question needs a live chat. Our help centre includes:
- Short how-to videos
- Written how-tos
- Quick search to find answers fast
Popular topics: setting up checkout, using coupons, drip schedules, and creating bundles.
The real creator wins
“I moved my 20-course library over a weekend with CustomerHub’s help. My students didn’t even notice the change!” — Lara K., Business Coach
“The live setup call helped me fix my checkout before launch. We went live on schedule.” — Michael T., Fitness Trainer
“They don’t just answer questions—they suggest better ways to set things up.” — Priya S., Online Educator
What we promise
- Friendly humans, not bots, for tough questions
- Clear next steps, not copy-paste replies
- Screen-share help for tricky issues
- Priority during launch weeks
- Honest updates—if a fix needs time, we’ll tell you when to expect it
Frequently Asked Questions
How fast is your first response?
Under two business hours during support hours.
Do you help move from Kajabi/Thinkific/Teachable?
Yes. We move lessons, students, and offers, and we plan the change with you.
Can you check my checkout before launch?
Yes. We’ll review the flow to avoid payment or access issues.
What support is available on weekends or holidays?
Live chat on Saturdays. For urgent issues on holidays, email us—we reply within 24 hours.
Your launch shouldn’t depend on guessing or slow replies. With CustomerHub, you get fast, friendly support so you can launch and grow with confidence.
👉 Talk to support · See how we onboard you
