Meet Ontocore
Founded by Brandon Craig, Ontocore is a leadership and performance organization dedicated to building powerful leaders. Through coaching, training, and development programs, they help individuals and organizations see, understand, and interact with the world in new and more effective ways.
The Struggle Before CustomerHub
Ontocore runs intensive programs and public courses twice a year. Each time, managing the client experience became a major operational lift. The team found themselves bogged down with:
- Manual communication (emails, phone calls, message tracking)
- Fragmented delivery of course materials and resources
- Technology that didn’t scale with their vision
Their first attempt with another membership site platform failed quickly. It looked clean at first glance, but lacked the features and customization they needed to run their business.
Why They Chose CustomerHub
When it came to building their member portal, Ontocore was intentional. They evaluated multiple platforms, thinking not only about their current needs, but about where the business would be in 2–3 years.
CustomerHub stood out as the only solution that could support both their immediate operations and their long-term growth strategy.
“CustomerHub technology does so much of the handholding with our client interface. It takes the manual load off our team while still making sure clients are fulfilled and satisfied.” – Danny Dore, COO
The Difference It Made
Since adopting CustomerHub, Ontocore has:
- Eliminated manual admin by automating client onboarding and communications.
- Created a branded, user-friendly portal that clients can access anytime.
- Freed their team to focus on the transformational coaching work that makes the biggest difference.
- Built their entire business model on CustomerHub’s platform, confident in its current reliability and future innovation.
“We have now built our business upon CustomerHub. The services we use every single day make a difference for our clients — and we’re banking on the future innovation they’ve shown to be very promising.” – Brandon Craig, Founder
