Question 1

What is the main difference between CustomerHub and Kajabi?

Accepted Answer

Kajabi combines marketing, sales and digital product delivery in one platform. CustomerHub focuses on the customer portal: goals, onboarding, guided journeys, programs and community. The decision is whether you want a broader business suite or a customer experience that works alongside your current marketing tools.

Question 2

Can CustomerHub replace my entire Kajabi setup?

Accepted Answer

Not necessarily. CustomerHub can be a fit for your programs, memberships and customer portal, but you should separately account for any Kajabi website, funnels, marketing emails and other workflows you rely on. Map the whole setup before switching, rather than assuming a one-for-one replacement.

Question 3

Is CustomerHub a Kajabi alternative for coaching businesses?

Accepted Answer

Yes, it can be a fit when coaching clients need guided onboarding, resources, goals and clear next steps. Customer goals and reflections are included in every CustomerHub plan. Programs require Educate or Engage, and community spaces require Engage. Match the plan to your delivery model.

Question 4

Do I have to move my website or email marketing into CustomerHub?

Accepted Answer

No. CustomerHub is designed to work alongside your marketing website and supported business tools. Check your specific CRM, email and payment workflows on the integrations page before deciding how to connect them.

Question 5

Will switching from Kajabi lower my costs?

Accepted Answer

It depends on which Kajabi tools you actually use and what you will keep or replace. Compare subscription tiers, payment processing, media usage, email and CRM costs, migration effort and ongoing maintenance. CustomerHub is not automatically cheaper just because its portal is more focused.

Question 6

Does Kajabi also support community and customer delivery?

Accepted Answer

Yes. Kajabi offers digital product delivery, communities and automations as well as marketing tools. CustomerHub’s distinction is its focus on customer goals and guided progress, not a claim that Kajabi stops working after a sale.

Question 7

What should I check before leaving Kajabi?

Accepted Answer

Inventory your products, website pages, email sequences, forms, customer records, access permissions, subscriptions and integrations. Test a representative program in CustomerHub, confirm payment continuity and plan any redirects before moving everyone. Ask about migration support for your specific setup.

Topic	Kajabi	CustomerHub
Core approach	An integrated business platform for marketing, selling and delivering digital products and community.	A customer-progress portal for onboarding, goals, journeys, programs and community.
Website and marketing	Built-in websites, landing pages, funnels and marketing email.	Keep your marketing website and email tools. Use CustomerHub as the home for the customer experience.
Courses and delivery	Digital products and courses within the same platform as your sales and marketing tools.	Deliver structured programs and resources in Educate or Engage, alongside guided customer journeys.
Customer progress	Courses, cohorts and automations support the delivery experience; capabilities vary by plan.	Customer goals and reflections in every plan, with journeys that make the next step clear.
Community	Communities and access groups are part of the platform, with community limits varying by plan.	A private customer feed in Educate; community spaces, messaging and achievements in Engage.
Tools and total cost	A bundled platform with product, contact and admin limits. Payment-provider fees and integrations need to be checked against your plan.	Connect supported business tools through direct integrations, Zapier or the API. Include those tools and any media usage when comparing total cost.

A Kajabi alternative for what happens after the sale

Two different approaches

What do you want to achieve?

Progress, not just access

CustomerHub and Kajabi at a glance

Who each platform fits

Before you move from Kajabi

Common questions

Sources

Give your customers an experience worth coming back to.